> For the complete documentation index, see [llms.txt](https://fulbix.gitbook.io/fulbix-fraud-and-ip-blocker/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fulbix.gitbook.io/fulbix-fraud-and-ip-blocker/frequent-questions/frequently-asked-questions.md). # Frequently Asked Questions | Question | Answer | | ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Will FB affect my Google ranking or SEO? | No. FB maintains a built-in allowlist of verified crawlers — Googlebot, Bingbot, and all major search engine bots — that are permanently allowed, regardless of your security settings. Your SEO is not affected. | | Will blocking VPNs affect my regular customers? | Possibly, if you set a very low risk score threshold. Many customers — especially privacy-conscious ones — do use personal VPNs.To minimize false positives:• Set your threshold to 60–70 (not 0–30)• Keep Allow iCloud Private Relay turned on• Review your visitor log after enabling VPN blocking to check for patterns | | What does a blocked visitor actually see? | They see either your Block Page (your custom message with icon and text) or they are redirected to the URL you specified. They cannot browse your store while blocked. | | Can I block an entire country? | Yes. Go to Fraud Rules, create a new Blacklist rule, choose Country as the condition, and select the countries to block. You can add multiple countries to a single rule. | | Can I allow a specific customer who keeps getting blocked? | Yes. Go to Fraud Rules and create a Whitelist IP rule with that customer's IP address.Whitelisted IPs bypass all other checks — including Security settings and other Blacklist rules.To find a customer's IP address, look them up in the Analytics → Visitors log. | | How do Whitelist and Blacklist rules interact? | Whitelist always wins. If the same IP address appears in both a Whitelist and a Blacklist rule, the visitor is allowed through. This is by design — it means you can safely whitelist trusted visitors without worrying about conflicting blacklist rules catching them. | | What is the evaluation order when a visitor arrives? | FB checks each visitor in this exact order:1. Store Access URL — if the visitor has the bypass token, they are always allowed2. Whitelist rules — if their IP or country matches a whitelist, they are always allowed3. Blacklist rules — if their IP or country matches a blacklist, they are blocked or redirected4. Security checks — bot detection, VPN/proxy risk score, persistent fingerprint5. Allow — if no rule or check fires, the visitor proceeds normally | | Can I create multiple rules? | Yes. You can create as many rules as your plan allows. Rules are listed on the Fraud Rules page under three tabs: Blacklist, Whitelist, and Redirect. You can enable or disable each rule individually without deleting it. | | What is the difference between Blacklist and Redirect rules? | Both block the visitor from your store, but:• Blacklist shows your Block Page (or a redirect URL you specify)• Redirect always sends the visitor to a URL you specify — there is no block page optionThe Redirect tab in Fraud Rules is useful when you specifically want to route certain traffic elsewhere without showing a block message. | | Does Content Protection stop all copying? | It significantly raises the barrier. Casual visitors who try to right-click, copy-paste, or save images will be stopped. Highly technical users with specific tools may still find workarounds.Think of Content Protection as a strong deterrent — not an absolute barrier. It discourages the vast majority of content theft attempts. | | Is my customer data safe? | Yes. Visitor event data is stored per your store and is not shared with other merchants. The data FB collects per session is limited to: IP address, country, browser signals (for fingerprinting), visit timestamp, and outcome (allowed/blocked/redirected).FB does not collect or store customer names, email addresses, payment information, or order details. | | How do I completely turn off FB temporarily? | The quickest way is to disable the App Embed:1. Go to Shopify Admin → Online Store → Themes → Customize.2. Open App Embeds.3. Toggle FB Fraud Protection off.4. Click Save.This immediately stops all evaluation without uninstalling the app. Your rules and settings are preserved. Re-enable the embed the same way when you are ready. | | Does FB work with all Shopify themes? | Yes. FB uses Shopify's App Embed system, which is compatible with all Online Store 2.0 themes (the current standard for all themes in the Shopify Theme Store). If you are using a very old legacy theme that does not support App Embeds, contact our support team for assistance. | | Where can I get more help? | • In-app: Dashboard → Contact Support (live chat, 7 days a week)• Documentation: Dashboard → Documentation• Video Tutorials: Dashboard → Video Tutorials | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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